Can’t connect your database to BIMachine successfully? This article can help you identify the main connection problems.
Internet Access
This error can occur in the following situations:
- The BIMachine application cloud server is without internet access;
- The Inbox environment has its internet connection blocked (On Premise environments only).
Possible Solutions
- Check our status page for the current application situation;
- Unlock the Inbox environment for internet access;
- Contact our technical support for help.
Access to the BIMachine servers
This error can occur in the following situations:
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Test
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Error
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|---|---|
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Access to the server on the port by Application Server (AS)
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Your database server’s port access has not been released to our Cloud Application IP
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Access to the server on the port by Task Service (TS)
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The port access to your database server has not been released for our Data Warehouse IP
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Application Server (AS) database access
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Access to the database server has not been granted to our Cloud Application IP
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Task Service (TS) database access
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Access to the database server has not been granted to our Data Warehouse IP
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Possíveis soluções
- The database needs to be available for the following IPs:
- 52.72.118.133
- 52.73.180.182
- 52.202.51.184
2. Check our status page for the current application status;
3. Contact our technical support for help.